FAQs
Leasing
Our Leasing Office is located 4097 General Pkwy, College Station, TX 77845.
Nope! You don’t have to schedule a tour to visit Charleston Mills – walk-ins are always welcome. If you do decide to schedule a tour, you can do so HERE. We would love to show you around!
If this is your first time signing a lease, we understand it can feel a little overwhelming. Here’s a simple step-by-step breakdown of what to expect:
1. Submit Your Application
Apply online through our website. It only takes a few minutes to get started.
2. We’ll Reach Out
One of our community specialists will contact you within one business day via phone or text message to guide you through the next steps.
3. Application Processing
We’ll review your credit score, payment history, any accounts in collections, and conduct a background check. This usually takes 24 hours.
4. SSN Verification (Sometimes Needed)
If you don’t have a credit history, Experian may not be able to verify your Social Security Number. If that happens, we may need to manually confirm it.
You can either stop by our office with your Social Security Card, or securely upload a photo of it via our messaging system.
5. Complete Pet Screening
Everyone fills this out—even if you don’t have a pet!
- No pets? Just select “No Pet.”
- Have a pet? Fill out a profile for them.
- Emotional Support Animal (ESA)? Submit your ESA documents for verification through PetScreening. Once approved, your animal will be labeled as a Support Animal.
6. Sign Your Lease
You’ll get your lease via email from Blue Moon. You’ll have 72 hours to sign it—after that, it will expire.
7. Guarantor Agreement
Your guarantor (usually a parent or guardian) will receive a separate email with their contract to sign through Blue Moon.
8. You’re Officially In!
Once your lease is signed, your spot is locked in for the 2025–2026 lease term. Congrats! 🎉
The answer is… kind of…
Rent DOES include:
- Expanded Cable with ShowTime
- High-speed internet
- Interior and exterior maintenance
- Full Service lawn care
- Trash Valet services
Here’s what you and your roommates will be responsible for on your own:
- Electricity
- Water
- Sewage
You have two options when it comes to security deposits at Charleston Mills. You can either pay a security deposit of 1.5x your rent OR register with Obligo as a security deposit alternative.
Obligo charges a service fee of 12.5% of your security deposit annually. When you move out, you are responsible for returning the unit to the same condition you received it. If any painting, cleaning, or repair outside of normal wear and tear is still necessary after you move out, Obligo will pay these charges on your behalf to Charleston Mills and then collect the balance from you.
It operates EXACTLY how a security deposit would… you just don’t have to put all the cash down up front.
We love animals! Here’s a video of a bulldog puppy rolling down a hill to prove it. You’re welcome.
Since animals can sometimes be, well, animals, we require you to create a PetScreening account and pay monthly pet rent.
Traditionally, we exclusively offer 12-month leases that run from August 1st through July 19th of the following year. However, there are some rare circumstances where 6-month leases come available. Feel free to contact our leasing office to see what might currently be available.
Yes! We use roommate matching to match groups and individuals so everyone can live in their desired floor plan.
It is our goal that everyone feels comfortable in their home. If you think you will feel uncomfortable living with someone new, we advise you to not utilize this service, as there is no guarantee that your new roommate(s) will meet all of your preferences.
- Liability Insurance – You’re automatically added to our master insurance policy. We’ve secured a industry-leading value policy from an A-rated carrier. You are required to have this insurance at The Barracks.
- Monthly Air Filter Replacements and Installation – We’ll purchase and install a fresh filter in your home every month.
- Credit Building – You can now build your credit by renting too! Boost your credit score each time you pay rent on time. We retroactively report your on-time payments to the credit bureaus for up to 24 months.
- Resident Rewards Program – Earn rewards points whenever you pay your rent on time! These points can be used to buy gift cards on the Piñata online marketplace. You should receive a welcome email from Piñata with a link to download their app to your smart device.
- Identity Protection – $1M for all adult leaseholders, complete with a US-based Identity Restoration Specialist.
Piñata turns rent day into rewards day. With Piñata’s Resident Rewards program, you’ll earn gift cards and substantial savings just for signing up. Pay rent on time to earn Piñata Points, redeemable for discounts and virtual gift cards in the Piñata Marketplace via the mobile app or their website.
Shortly after you’ve signed your lease and moved into your home, you’ll receive an email from Piñata. Simply follow the instructions to access your rewards account.
You’ll be greeted with an initial reward of Piñata Points which you can use for in-app purchases or towards virtual gift cards to retailers like Amazon, Target, Apple, and more! You’ll receive additional rewards with greater usage and with each timely rent payment.
Log into the Piñata app or website to view your rent due date and amount. Watch your Piñata Points grow with each on-time payment, and redeem them for rewards in the Marketplace tab whenever you’re ready.
Current Residents
Rent is due on the 1st of each month, with a grace period of 2 days. So let’s say you decide to pay on the 4th of the month–a late fee of $50 will be charged to your account. After that, it’s an additional $10 fee for each day that the balance remains on your account until the outstanding balance (including fees) is paid in full.
Rent can be paid:
ONLINE via electronic check, credit card, or debit card: Your tenant portal will allow you to make rent payments with an e-check (ACH) for free, or with a credit/debit card for an additional convenience fee. It’s a great idea for everyone (including yourself) to go ahead and set up auto-payments to avoid any late fees.
In person: You are more than welcome to drop off a check or money order made out to “The Barracks Management Group” at the front desk in our leasing office. For drop offs after normal hours, feel free to use the drop box located at the front door. We do NOT accept cash.
You don’t! We’ve already taken care of it. We manage utilities in-house, so you will not be responsible for paying any fees associated with setting up utilities. Instead, we will receive all your utility bills and charge your resident portal with an equal share of your home’s monthly utility usage.
Please submit all maintenance requests through Property Meld.
If it’s an emergency, our on-call maintenance tech will see your Meld and respond after business hours.
For after-hours emergency maintenance requests, please call (979) 310-5803.
Emergencies Include:
- Major water leaks or flooding
- A power outage affecting your whole unit
- A fire or gas leak – call 911 first!
- No heat in extreme weather
- Locked out