Move-In Day FAQs
FAQ #1
How should I prepare for Move-In Day?
We’re glad you asked!
1. Pay your first month’s rent & admin fee through your tenant portal.
You should have already received access to your tenant portal and a welcome email detailing how to pay your first month’s rent. If you have not received this communication, please email our leasing manager at david@arenagrp.com to get set up.
2. Register with Obligo or pay your security deposit.
Choose whether you want to pay a traditional security deposit (1.5x your rent, paid up front) OR use Obligo as an alternative (12.5% of your security deposit charged annually). You can pay your security deposit through your tenant portal or sign-up for Obligo on their website.
3. Create a Pet Screening profile.
Regardless of whether you are bringing a pet to live with you at Charleston Mills, you will need to complete a Pet Screening Profile. If you are bringing a pet, you will also need to sign a Pet Agreement and pay our pet fee before move-in day.
4. Sign up for a Move-In Day check-in time.
On Wednesday, July 24, you will receive an invitation to sign up for a check-in time. You must check in at your chosen time on August 1. Don’t forget to bring a Photo ID to your check-in time. We need to confirm your identity before we give you your keys.
FAQ #2
How do I pay my rent?
You will pay your rent through your tenant portal. You should have already received access to your tenant portal and a welcome email detailing how to pay your first month’s rent. If you have not received this communication, please email our leasing manager at david@arenagrp.com to get set up.
FAQ #3
Do you offer payment plans for rent?
We do! Here’s how to get set up:
1. Sign up for Flex.
Enter personal and property details, check eligibility for a Flex credit line, add a payment method, and choose your payment schedule.
2. You fund part of your rent to unlock your credit line.
Once your bill is posted in your rent portal, Flex can either automatically pull funds from your linked payment account or you can initiate the process manually.
3. Flex helps pay your rent in full to your property.
Depending on your property, Flex will either pay your rent for you or you will use a Flex funded payment method to pay in your rent portal.
4.You pay Flex back later in the month.
Flex will automatically process your payments based on the schedule you choose. You can also pay in the app when it’s convenient for you.
5. Enjoy flexible rent when you need it!
You’ll be able to split your rent as long as your account is in good standing. You also have the option to turn off rent autopay or cancel anytime.
FAQ #4
How do I pay my security deposit?
You have two options for a security deposit at Charleston Mills. You can either pay a traditional security deposit (1.5x your rent, paid up front) OR use Obligo as an alternative (12.5% of your security deposit charged annually).
Either way, you are responsible for returning your unit to the same condition you received it when you move out. If any painting, cleaning, or repair outside of normal wear and tear is still necessary after you move out, Obligo will pay these charges on your behalf to Charleston Mills and then collect the balance from you.
Obligo operates EXACTLY how a security deposit would… you just don’t have to put all the cash down up front.
You can pay your security deposit through your tenant portal or sign-up for Obligo on their website.
FAQ #5
Where do I pick up my mailbox key?
We will give you your mailbox key with your house key. Your house already has a designated mailbox in the neighborhood.
FAQ #6
How can I stay updated on what's going on in the community?
Follow Charleston Mills on social media for community-wide announcements, important info on the 30+ resident events we host every year, and to participate in frequent giveaways.
FAQ #7
How do I submit a maintenance request?
Is the problem INSIDE or OUTSIDE of your home? If it’s inside (ex. air conditioning, heat, appliances) please contact our maintenance team by filling out a work order request through your resident portal. If it’s outside (ex. trash, fences, yards) please email the neighborhood HOA.
FAQ #8
Do you require renter's insurance?
Yes, but it’s included in your Resident Benefits Package. The benefits package includes:
- Renters Insurance – You’re automatically added to our master insurance policy. We’ve secured a industry-leading value policy from an A-rated carrier.
- Monthly Air Filter Replacements and Installation – Changing your air filter every month is required of all Charleston Mills residents, but who has time for that? We’ll purchase and install a fresh filter every month.
- Credit Building – You can now build your credit by renting too! Boost your credit score each time you pay rent on time. We retroactively report your on-time payments to the credit bureaus for up to 24 months.
- Resident Rewards Program – Earn rewards points whenever you pay your rent on time! These points can be used to buy gift cards on the Piñata online marketplace. You should receive a welcome email from Piñata with a link to download their app to your smart device.
- Identity Protection – $1M for all adult leaseholders, complete with a US-based Identity Restoration Specialist.
FAQ #9
How do I set up my WiFi?
Your login information should be on the modem in your townhome. If you would like to upgrade your internet services, please refer to the following flyer from Arrive Networks.
FAQ #10
When and where is trash picked up?
We utilize a third-party trash valet service to pick up your trash outside of your home every evening Sunday through Thursday. More details are available on the flyer below:
FAQ #
What is the mowing schedule?
TBD
FAQ #
How do I adjust my thermostat?
TBD